Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. 
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. This chart is provided for estimates only. Please refer to the shipping area at the checkout for more accurate rates. 

Canada Post

Calculated at checkout 
Expedited (1-3 days) with tracking
0.0 kg – 0.74 kg 
$20.00 

Standard (5-9 days) no tracking
0.15 kg – 0.74 kg 
$15.00 

United States

Standard (6-9 days) no tracking
0.0 kg – 0.49 kg 
$20.00 

Expedited (3-4 days) with tracking
0.0 kg – 0.49 kg 
$35.00

Delivery delays can occasionally occur. 

TrueAeon.com ships to addresses within Canada and U.S. addresses. 

We do not ship to APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number (if applicable to the shipping method). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

TrueAeon.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages

TrueAeon.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside Canada and International shipping charges will apply. FREE SHIPPING promo does not apply for International orders.

Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns Policy

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must have all original tags and labels attached.

Return Process

To return an item, please email customer service at hello@trueaeon.oom to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

INVIKTVS Scientific Innovations Inc.
Attn: Returns
RMA #
186-8120 No 2 rd
Richmond, British Columbia V7C 5J8
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

There are no exceptions – you enjoy a 30 day money back guarantee. 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

1-888-996-2366
hello@landing.trueaeon.com